Step 1 To read and understand the customer requirements for the final product His actual and desired characteristics for the consumer (delivery, service, quality), as the buyer closes on the creation and implementation of products and it is important to understand how the product or service satisfy the consumer. To consider the entire production cycle time, to set the interval of creation of added value. Step 2 To draft a process route: From the order receiving to delivery to the consumer. To understand the sequence of the stages , to analyze the reasons for having the product unfinished, to determine who is involved in providing each process , compile a list of resources involved in the process in this subdivision ( accuracy of the information will be higher if we exclude direct executors from its sources) . It is important to understand the problems the executor face better. To establish the basis of fragmentation. To gather information - forms accompanying documentation to determine the time and complexity of document filling. Read the instructions to establish whether they can follow without prior training. Here the experts of the functional units are determined. They must be included into the group for the work. The group must also include the consumer representative. Step 3 To create a map of the process with the indication of its participants and the tasks of functional units At each stage of the process route ( limits of liability , the time intervals in which the added value generated by the entire production cycle ) . To plan discussion (agenda ) : greeting; information to stimulate interest in the discussion participants ; card process, process problems , analysis of traditional solutions; view of the consumer; redesign process (task ), new approaches , weaknesses and barriers to implementation ; conditions for success , a list of actions; grouping actions; summarizing ; tentative schedule available; map remodel process : action plan , individual piece of action . When discussing and making recommendations on the map process the minimum necessary feedbacks are fixed, in places where there are problems , check the box . Defined performance indicators and time for each step , the loss rate for the highest classification. Assesses the organization units ( unnecessary movement , ergonomics , etc.). To Draw attention to the wishes of the consumer. Step 4 To redesign processes . To change flows (routes ) process. It often requires a change of operations and structure of the organization.Initially the task is to reduce cycle time for 50% ( !) And not to require any additional investment (although some small ongoing costs may occur ) . In an ideal future - the elimination of all segments of time does not create added value . I reduced cycle time by: arrangements with suppliers for the supply of smaller parties and a clear timetable ; establishment ( revision) responsibility and coordination of the functional units by horizontal communication ; reducing the amount of time and monitoring and verification ; determining the volume of information required in each step and the data to be collected with each link ; simplify the process of individual operations ( first simplify , then Automate or cancel );discuss traditional methods , outdated ideas ( to be ready for protests , objections ); perform many actions (operations ) in parallel, rather than sequentially ; flow separation ( queue ) on the complexity of problems all standard cases , difficult and time , complex, requiring specialized knowledge; introduction of new technologies ;reduce feedback , avoid situations where solving one problem can create another ; simplification of the decision and approval . Step 5 To verify and examine the developed process. It is necessary to anticipate the difficulties and problems, determine the limits and reaction for changes. There should be a definite plan of problem-solving matter of the project: A definite plan of actions Initial discussion The crux of the matter Information collection A scheme of actions Actions division The most efficient suggestions are taken into consideration Step 6 To put the process into effect, supervise and standardize it. To acknowledge all the novelties, concerning the project itself, there is a special brochure, where you can find: an initial scheme of the project, project map, reconstruction project scheme, list of rational offers, list of offers and complaints of the customers.